Cancelling your account

Cancelling takes one email, happens the same day, and comes with a 30-day export window, no retention calls, no guilt trips.

• Key takeaways
• One email cancels same-day, no retention calls, no dark patterns.
• Everything stays exportable for 30 days, then deletion is real and permanent.
• Seasonal sites can pause up to 6 months instead of cancelling.

How to cancel

Email billing@bobray.com or use the contact form with topic “Billing”. We confirm the same business day. Monthly plans stop at the end of the paid month; yearly plans run to the end of the paid year unless you request (and qualify for) a refund instead.

Your data on the way out

• Everything stays exportable as CSV for 30 days after cancellation.
• On day 31 all analytics data and account records are permanently deleted from live systems and rotated out of backups on their normal schedule.
• Rejoining later means starting fresh, deletions are real.

Pausing instead

Seasonal site? Ask about pausing: we can suspend billing while keeping your history intact for up to 6 months, which is often better than a full cancel-and-return.

Common pitfalls

The mistakes we see most often on this topic, so you can skip them entirely.

• Cancelling to change plans, a downgrade preserves history, cancel doesn't.
• Expecting data back on day 40; day-31 deletion is irreversible by design.
• Forgetting yearly runs to term unless you request a qualifying refund.

Quick reference