How the 30-day refund works

Every paid plan carries a 30-day money-back guarantee, and “no questions asked” means exactly that.

• Key takeaways
• First payment on any plan: fully refundable within 30 days, no questions.
• Renewals: 14 days if unused in the new period; add-ons: 7 days undownloaded.
• Refunds process same business day; banks post in 3–5 days.

What qualifies

Your first payment on any plan, monthly or the yearly totals, is fully refundable within 30 days of the charge. Renewals are refundable within 14 days if you have not used the service in the new period. Add-on digital goods follow their own 7-day undownloaded rule, see the refund policy for the fine print.

How to request one

Email billing@bobray.com from your account email with the word “refund”. That is genuinely all. We process refunds the same business day; your bank or PayPal typically posts it within 3–5 business days.

What happens to your data

Your account reverts to a paused state. Data remains exportable for 30 days after the refund, then is permanently deleted per our retention rules.

Common pitfalls

The mistakes we see most often on this topic, so you can skip them entirely.

• Emailing from a different address than the account, verification adds a round-trip.
• Expecting the add-on rule to match the plan rule, digital goods differ once downloaded.
• Assuming a refund deletes data instantly; you keep a 30-day export window.

Quick reference