Support

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Search the help center, browse a topic, or talk to the team directly. Every question reaches a real person on our small support team, not a ticket queue that disappears into a void.

Email support

The fastest way to reach us. A person, not a bot, replies within one business day, usually sooner.

support@bobray.com

Book a setup call

On Growth and Scale, book 30 minutes with our team to get installed, configured, and migrated.

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Documentation

Installation snippets, API reference, and integration guides for every framework we support.

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Find your answer faster

Most questions fall into one of these six buckets. Pick the one closest to yours and we'll point you to the right place.

Getting started

Creating your account, adding your first site, and reading your dashboard for the first time.

5 articles

Installation & setup

The tracking snippet, WordPress and Shopify plugins, single-page apps, and custom domains.

6 articles

Billing & plans

Upgrading, downgrading, invoices, payment methods, and how our 30-day refund actually works.

5 articles

Privacy & compliance

GDPR, CCPA and PECR specifics, data processing agreements, and what we do and don't collect.

5 articles

Troubleshooting

Missing data, ad-blocker conflicts, verification failures, and reading traffic discrepancies.

5 articles

API & integrations

Authentication, rate limits, webhooks, data export, and connecting your own warehouse.

4 articles
Most read

Popular right now

Why BobRay and other tools disagree How do I install BobRay on a single-page app? How does the 30-day money-back guarantee work? Can I get a signed Data Processing Agreement? Why does my ad blocker affect my own traffic count?
Every article

The complete knowledge base

All 30 articles, grouped by topic. Every link opens a full guide with step-by-step instructions and related reading in the sidebar.

Frequently asked

Quick answers

Give it a minute. Data usually appears within 30 to 60 seconds of your first pageview. If it's been longer, check that the snippet is in your page's <head>, that your site ID matches exactly, and that no browser extension or corporate firewall is blocking cdn.bobray.com. Our installation guide walks through the most common causes step by step.
You can import historical summary data from Google Analytics and Plausible during onboarding, though because BobRay never stored personal identifiers to begin with, the import is aggregate-level (totals per day, top pages, top sources) rather than session-by-session. Most customers find this is exactly what they look at day to day anyway. Guided migration is included free with the Guided Onboarding add-on.
Team accounts are available on the Scale plan. From your dashboard, open Settings → Team, enter their email, and choose a role (Viewer, Editor, or Admin). They'll get an email invite that expires after 7 days if unused. There's no per-seat fee, seats are unlimited on Scale.
Nothing gets shut off and nothing breaks. We keep counting every pageview accurately regardless of your plan ceiling. If you go over two months in a row, we'll email a suggestion to move up a tier, but the decision and the timing are always yours.
Email billing@bobray.com or use the contact form with topic "Billing" and we'll process it the same day, no retention calls, no dark patterns. Your historical data stays exportable for 30 days after cancellation in case you change your mind or need it for records, then it's permanently deleted from our systems.
Every evergreen browser back to roughly 2018 releases, Chrome, Firefox, Safari, Edge, plus iOS and Android WebViews. The script feature-detects and degrades silently on anything older, it will never throw errors into your console or break a page.
No. The script is under 1KB, loads with defer, and sends a single ~300-byte beacon per pageview. Sites migrating from heavier tools routinely see their Vitals improve simply from the weight they shed.
Yes, point multiple domains at the same site ID for one combined view, or create a site per domain for separate dashboards. Subdomains are combined by default and can be split out with a filter either way.
All ingestion, processing, and storage happens in EU data centers (Netherlands and Germany), with encrypted backups in the same region. Nothing is replicated outside the EU. Details live in our data inventory article and the DPA.
Enterprise plans include a contractual 99.9% SLA with service credits. For everyone else we publish live and historical uptime openly on the status page, our trailing 12-month figure has stayed above 99.98%.
Nothing visible on your site. The script fails silently and asynchronously, your pages render normally, no errors surface to visitors. Pageviews during a rare ingestion outage are the only loss; we never queue data on visitors' devices, because that would require storage we refuse to use.
We're a deliberately small team, so we focus our energy on fast, thorough email replies rather than a phone queue. Scale and Enterprise customers can book a live video call for onboarding or complex integration questions through the "Book a setup call" option above.

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